Client: Arcadis | Year: 2021
Context
In 2021, the Arcadis Innovation Studio embarked on a groundbreaking project in collaboration with a leading European electricity transmission system operator based in the Netherlands. Traditionally, the client relied on conventional approaches to maintain their electric infrastructure, which proved to be inefficient and reactive. Seeking to modernize their operations and enhance efficiency, they sought innovative solutions, leading to the exploration of digital twin technology. Leveraging this cutting-edge technology, the digital twin aimed to provide real-time insights into the performance of the client's infrastructure, enabling proactive problem detection and optimization.
In 2021, the Arcadis Innovation Studio embarked on a groundbreaking project in collaboration with a leading European electricity transmission system operator based in the Netherlands. Traditionally, the client relied on conventional approaches to maintain their electric infrastructure, which proved to be inefficient and reactive. Seeking to modernize their operations and enhance efficiency, they sought innovative solutions, leading to the exploration of digital twin technology. Leveraging this cutting-edge technology, the digital twin aimed to provide real-time insights into the performance of the client's infrastructure, enabling proactive problem detection and optimization.
Goals
The primary goal of the project was to demonstrate the potential of digital twin technology in enhancing the efficiency of electric infrastructure management. Specifically, the project aimed to validate the feasibility and effectiveness of the digital twin solution through a pilot phase with the client.
The primary goal of the project was to demonstrate the potential of digital twin technology in enhancing the efficiency of electric infrastructure management. Specifically, the project aimed to validate the feasibility and effectiveness of the digital twin solution through a pilot phase with the client.
Methods
As a new member of the team, I played a pivotal role in overseeing the pilot phase with the client. Over a period of two months, our team conducted interviews and feedback sessions with the client stakeholders to gather insights in their challenges and pain points and identify opportunities for improvement. Leveraging a user-centered approach, our team iteratively refined the minimum viable product (MVP) based on the feedback received.
As a new member of the team, I played a pivotal role in overseeing the pilot phase with the client. Over a period of two months, our team conducted interviews and feedback sessions with the client stakeholders to gather insights in their challenges and pain points and identify opportunities for improvement. Leveraging a user-centered approach, our team iteratively refined the minimum viable product (MVP) based on the feedback received.
Outcome
The successful completion of the pilot phase marked a significant milestone for the project and the client. Not only did it demonstrate the desirability and effectiveness of the digital twin solution, paving the way for enhanced efficiency and proactive maintenance strategies, but it also cemented the buy-in from both internal stakeholders and clients. As a result, Arcadis and the client green-lighted the project for further development and implementation. The project's success underscored the power of innovation in delivering tangible value to clients and solidified the Arcadis Innovation Studio' reputation as a partner in de-risking innovative concepts. Looking ahead, the project's potential impact extends beyond the client's operations to the broader industry, where digital twin technology could revolutionize traditional maintenance practices and drive sustainable advancements.
The successful completion of the pilot phase marked a significant milestone for the project and the client. Not only did it demonstrate the desirability and effectiveness of the digital twin solution, paving the way for enhanced efficiency and proactive maintenance strategies, but it also cemented the buy-in from both internal stakeholders and clients. As a result, Arcadis and the client green-lighted the project for further development and implementation. The project's success underscored the power of innovation in delivering tangible value to clients and solidified the Arcadis Innovation Studio' reputation as a partner in de-risking innovative concepts. Looking ahead, the project's potential impact extends beyond the client's operations to the broader industry, where digital twin technology could revolutionize traditional maintenance practices and drive sustainable advancements.
Testimonial
"I worked closely with Ben at Arcadis' Global Innovation Studio. Ben is an authentic, passionate and hard-working person, with a huge amount of knowledge and skill around UX research. As a non-UX researcher myself, I learnt a lot from him around research methodologies, avoiding bias, design, facilitating workshops and interviews, and getting to the heart of human needs and desires. He is also great fun to work with, brings humor into the work setting, and places a lot of emphasis on good team dynamics. One thing that really sets Ben apart is that you can tell he genuinely cares about the cause of his work; making a positive difference to the world, doing things the 'right' way, consistently having the goals of the business in mind. Any team would be lucky to have him as a colleague."
"I worked closely with Ben at Arcadis' Global Innovation Studio. Ben is an authentic, passionate and hard-working person, with a huge amount of knowledge and skill around UX research. As a non-UX researcher myself, I learnt a lot from him around research methodologies, avoiding bias, design, facilitating workshops and interviews, and getting to the heart of human needs and desires. He is also great fun to work with, brings humor into the work setting, and places a lot of emphasis on good team dynamics. One thing that really sets Ben apart is that you can tell he genuinely cares about the cause of his work; making a positive difference to the world, doing things the 'right' way, consistently having the goals of the business in mind. Any team would be lucky to have him as a colleague."
- Alice Parker, Business Architect
